Purchases made on JNRB.STORE may be returned for a refund within thirty (30) days of purchase date, but only under the following conditions:
- Merchandise must be unworn (for health and sanitation purposes, we do not accept returns of items that have been tried on!) and returned in its original JNRB.STORE packaging, with all original tags/labels attached.
- Return shipment must include the original packing slip, along with reason for return.
- Merchandise must have been purchased on JNRB.STORE to be eligible for a refund; we do not accept returns of JNRB products purchased from any other retailers.
- Refunds will be issued to the original form of payment and will include only the product price and tax amount. Original shipping cost will be refunded only if return is a result of an error made by JNRB.STORE or if purchased JNRB goods are faulty
- Items received as a gift will be refunded to the purchaser. Refunds will be issued to a payment card used for a respective purchase.
- You will be responsible for paying for your own shipping costs for returning your item/items. Shipping costs are non-refundable.
Wrong item(s) shipped
If we made an error on your order, please contact us by email email@example.com within ten (10) days following receipt of your purchase with your name, order number and a detailed information of the error.
JNRB.STORE reserves the right, from time to time, to make corrections to its return policy. However, the return policy at the time of your purchase will always be honored.
To initiate a return please e-mail at firstname.lastname@example.org. Please provide your original order number and information about the product(s) to be returned; instructions for shipping the items back to JNRB.STORE will be provided
Return shipments must include original packing slip and reason for return in the original packaging with all tags/labels still attached in order to receive a refund. If the return is due to an error by you and/or if you change your mind, original shipping cost and your own shipping costs will not be refunded; if return is a result of an error made by JNRB.STORE, original shipping cost will be refunded. Determination of responsibility for the error shall be in the sole discretion of JNRB.STORE.
Defective items can be returned or exchanged only after our customer service staff can confirm a defect/damage.
Your original form of payment will be refunded within seven to ten (7-10) business days after JNRB.STORE receive your return(s). JNRB.STORE will send you an email notification when we’ve finished processing your return. You will receive a refund on your credit card within a certain amount of days, depending on your card issuer's policies.
If you need to exchange a pair of socks (or some pairs), simply initiate a return on the socks you do not want and place a new order for the other socks you are interested in.
Still have questions? Email us email@example.com